They are very accommodating, they reply fast. And for the online consultation, it is a very big help to me specially that I can't do face to face consultation with a dermatologist because of my busy schedule. In the email, it states there what kind of acne I have, what I must do in order to prevent acne, the products that I must use they also ensure your safety as their patient, that's what I like the most about them. You won't regret trusting DMD.